Vanessa H. was a property owner that suffered from a frozen pipe break back in December of 2008. The busted pipe flooded the kitchen, bathroom, living room and garage of her townhome. The portion of pipes that broke (located behind the refrigerator) were not insulated or behind a wall, leaving them susceptible to freezing.
NuBilt Restoration & Construction responded to the emergency water loss and provided the water mitigation services. The deliberation was still ongoing about who was responsible for the emergency and reconstruction services balance. The HOA (Homeowner’s Association) insurance coverage guidelines do not include coverage for any exposed piping inside a unit and the insurance coverage of the property owner was not inclusive enough to handle the total cost to clean up all the areas affected.
She was left with an incomplete house and slim options. All avenues were exhausted for the homeowner as for obtaining assistance. The NuBilt team became concerned about Vanessa and her kids’ situation and the time that it was taking to get the situation resolved. The NuBilt team decided they would step up and get the property back to pre-loss condition regardless of compensation.
The NuBilt team was able to provide Vanessa with materials and labor to get her home back to normal in a timely manner. They did make sure the replaced pipe was properly insulated and set behind the wall to prevent future pipe freezes. In the end, the reconstruction services that NuBilt provided were estimated to be $3,121.51. NuBilt was happy offer a helping hand to Vanessa and her kids as they were faced with a situation that disrupted their lives.
This project was part of the NuBilt Helping Hand Program.
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